97games Privacy Policy — How We Protect Your Data

This Privacy Policy governs the collection and handling of data between 97games and its users. It applies whenever you access the platform via the 97games website, mobile app, or any other channel.

We understand that sharing personal information online raises questions — especially on gaming or financial platforms. That is why 97games is committed to full transparency: what data is collected, why it is collected, and how long it is kept — all of it is explained right here.

This policy may be updated from time to time to reflect changes in technology or applicable law. For any significant changes, 97games will notify users via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

97games collects two types of information — what you provide directly and what is gathered automatically. Details are outlined below:

Some information is also collected through cookies and tracking technologies, primarily to improve site functionality and remember your preferences. You can disable cookies in your browser settings, though doing so may limit certain features of the site.

97games uses your data only for specific, legitimate purposes. Each purpose has its own distinct legal basis:

• Service Provision: Account management, payment processing, game loading, and payout of winnings
• Identity Verification: Completing the KYC process, verifying age and identity, and preventing fraud
• Security Verification: Detecting suspicious activity, preventing money laundering, and keeping accounts secure
• Service Quality Improvement: Analysing user experience to improve the performance of the site and app
• Legal Obligation: Providing required information to regulatory authorities in compliance with applicable law
• Contact: Providing support, sending account-related notifications, and delivering promotional messages with your consent
• Responsible Gaming: Analyzing gaming patterns to identify risky behavior and offer assistance where needed

97games will never use your data to make automated decisions that significantly affect your rights or opportunities — such as closing an account based solely on an algorithm. Decisions of this nature always involve human review.

97games never sells your data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions
• Game Provider: Gameplay data is shared with the servers of providers such as Pragmatic Play and Evolution Gaming — but no identity or financial information is included
• KYC Verification Service: A licensed third-party service may be used for identity verification purposes
• Security Partners: Relevant information may be shared with specialist agencies for cybersecurity and fraud prevention purposes
• Legal Authorities: We may be required to share data with regulatory authorities under a court order or other legal obligation

Every third party that 97games works with is bound by a strict confidentiality agreement (NDA). They may only use the data they receive for the contracted purpose — using or disclosing it for any other reason is strictly prohibited.

KYC (Know Your Customer) is part of international financial security regulations. 97games requires KYC because it is a legal obligation — and it also keeps your account secure by ensuring no one else can operate an account in your name.

Documents submitted for KYC are stored on encrypted servers. Once verification is complete, these documents are only accessed when required for legal purposes. Regular support staff cannot view your KYC documents — only the authorized compliance team has access.

KYC verification is generally a one-time process. However, re-verification may be required if your details change (such as a new NID) or if unusual account activity is detected. 97games does this solely for your protection.

97games does not retain data longer than necessary. Each category of information has its own retention policy:

• Account Information: For the duration of your active account and for 5 years after closure — due to legal obligations
• Transaction Records: 7 years — as required by financial regulatory rules
• KYC Documents: Up to 5 years after account closure
• Support Contact Records: 3 Years
• Gaming History: Detailed records for 2 years, then retained in summary form
• Technical Logs: 90 Days

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way. 97games is firmly against collecting or retaining data without a clear purpose.

97games has multiple layers of security in place to protect user data — these are not just commitments on paper, but active, operational measures:

97games servers are housed in geographically secure data centers where physical access is strictly controlled. Internally, only staff who require access for their specific role can view particular data — a principle known as "least privilege" access.

In the event of a data breach, 97games will notify affected users as quickly as legally required and take all necessary steps to minimise harm. Transparency is our policy in such situations.

You have certain rights over your personal data at 97games. To exercise any of these rights, please contact our support team:

Certain limitations may apply when exercising these rights — particularly where legal obligations or the rights of others are involved. Even so, 97games will always make every reasonable effort to fulfil your request.

97games strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect any personal data from minors.

If it is ever discovered that an account is being used by someone under the age of 18, that account will be immediately closed and all collected data will be deleted. If a parent or guardian suspects their child is using 97games, please contact support right away.

For any questions, concerns, or complaints regarding our privacy policy, contact the 97games privacy team directly. Email us at support@97games.asia with "Privacy Complaint" in the subject line.

97games takes all privacy-related complaints seriously and aims to provide an initial response within 7 business days. Complex matters may take longer to resolve, but regular progress updates will be provided throughout the process.

If your concern cannot be resolved through 97games, you have the right to file a complaint with the relevant international data protection authority. We hope to resolve all issues well before it comes to that.