Gaming should be enjoyable — not stressful. Responsible Gaming at 97games means knowing your limits, stepping back when you need to, and getting support when it matters. This page has all the tools and information to help you do exactly that.
Free Responsible Gaming Features Offered by 97games
Set in advance how much you want to deposit on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately; increasing it is subject to a cooling-off period.
After logging in to 97games, decide in advance how long you want to play. When your time is up, you'll receive a reminder — and you can also set the account to log out automatically.
Once you have lost a set amount, 97games will automatically end your session. Decide in advance how much you are willing to lose before you stop.
Pause your gaming activity for 1 to 6 weeks. During this period, no games can be played or bets placed on the account — however, withdrawals remain available.
Permanently exclude yourself from 97games for a minimum of 6 months. The exclusion takes effect within 24 hours of your request. You will not receive any promotional messages during this period.
You can opt out of bonus offers and promotional messages at any time. 97games respects your decision and applies it immediately.
Responsible Gaming may sound like a formal term, but the idea is simple — keeping gaming fun rather than letting it become a burden. Most people who come to 97games are here purely for entertainment. Even so, the line can sometimes blur — and that can happen to anyone.
97games believes that a gaming platform's responsibility goes beyond offering games — it also means ensuring that players stay within healthy limits. That is why we have not simply added a few lines to our terms and conditions; we have built genuinely effective tools that you can start using right now.
Take a quick self-check — do you find yourself counting down the hours until you can play again, or feeling restless when you can't? Are you more focused on chasing losses than enjoying wins? Do you play without telling your family? If you answered yes to any of these, take a moment to read this page carefully — 97games is here for you.
Using responsible gaming tools at 97games is completely free — and it's not a sign of weakness. It's a sign of self-awareness.
Recognising whether gaming is becoming a problem is not always straightforward — especially when you are in the middle of it. Below are some questions to consider. Be honest with yourself.
Ask yourself — does any of this apply to you?
If you answered yes to two or more of these questions, please reach out to the 97games support team or use the self-exclusion tool. There is no shame in asking for help.
Healthy gaming, on the other hand, means playing within a set budget, accepting losses without distress, being open with family and friends about your gaming, and being able to stop whenever you choose. 97games wants every player to stay in that position.
All of 97games' responsible gaming tools are available in Account Settings. After logging in, go to "Account Settings" → "Responsible Gaming." How each tool works and when to use it is explained in detail below:
Tip: Set your deposit limit when you first create your account. It is much easier to stay in control before a problem develops than after.
Self-exclusion can be set up through Account Settings or with help from the support team. Requests made through support are processed in the shortest time.
In an emergency, simply type "Self-Exclusion" in live chat and the 97games support team will start the process immediately — no need to go through Settings. Available any night, at any time.
Once self-exclusion is active, your account cannot be reactivated during that period. This is intentional — it's designed to prevent impulsive decisions made in the heat of the moment.
97games strictly prevents anyone under 18 from accessing the platform. Date of birth is verified at registration, and age is confirmed through the KYC process. Even so, there are steps that adults in the household can take.
If someone under 18 lives in your household:
If you suspect that an account is being used by someone under 18, please email support@97games.asia immediately. 97games will investigate the account and close it if necessary.
97games doesn't follow responsible gaming policies just to tick a regulatory box — we genuinely believe that when gaming stays healthy, players stay happy, and our relationship with them stays strong over the long run. If a player runs into trouble and we failed to step in early enough, that's a failure on 97games' part too.
Our support team is specially trained in responsible gaming. When someone is struggling, helping them without judgment is the team's first priority. Any conversations about this topic via live chat are kept completely confidential — nothing leaves the conversation.
97games regularly monitors the gaming patterns of its players. If risky behaviour is detected on an account — such as a sudden spike in deposits, consecutive late-night sessions, or repeated attempts to raise limits — 97games will reach out proactively. This is not a promotional contact; it comes from genuine concern.
Winning and losing are both part of gaming at 97games. But no matter what happens at the tables, your life, your family, and your wellbeing matter more than any win. That belief is at the heart of everything 97games does.
Remember — reaching out for help on 97games is not a sign of weakness; it takes courage. We are here for you.
Problem gaming usually develops gradually. Pay attention if you notice any of the following signs in yourself or someone you know:
These signs are not only worth watching for in yourself — if you notice them in a family member, take it seriously too. Let the 97games support team know and they can offer guidance for family members as well.
There are several ways to get responsible gaming support at 97games. Every option is handled with equal care and attention:
Please note that all communication related to responsible gaming is completely confidential. What you share or what you are going through will not be disclosed to anyone, and you will not be judged. 97games' goal is simply to help.
The support team can help you set a deposit limit, activate a cooling-off period, process a self-exclusion, and point you toward professional help if needed. 97games cannot solve every problem on its own, but it is always ready to guide you in the right direction.
Frequently asked questions about bet settlement and support
Register for free at 97games and enjoy 500+ games with built-in protection tools — safely.
For players aged 18+ only. Losses are always possible — never bet more than you can afford to lose.